Responsibilities:
- Provide IT technical support in software and hardware, servers and desktops troubleshooting installation and configuration issues, IT security issues, data backup, patch upgrade, system monitoring, health checks and provide technical support in multiple service units in different physical locations of Pok Oi Hospital.
- Provide daily IT administrative support, documentation and procurement to the organization including upkeeping project documentation, technical and user manuals etc.
- Provide support for audio/video in meeting and conference events
- Manage the inventory control of computer hardware and software
- Assist in project support including requirements collection from different stakeholders and consolidation of user requirements
- Coordinate with users, external consultants and vendors to ensure quality job and project delivery
- Responsible for system testing including user acceptance testing (UAT) and help in production rollouts including end-user training
- Work as a team proactively and constantly to look for potential system improvement opportunities
- Assist in ad hoc projects and IT related tasks as assigned
Requirements:
- Higher Diploma or above in Computer Science, Information System or related disciplines
- At least 2 years’ working experience in IT projects and IT technical support. Prior experience in non-governmental organization (NGO), welfare or medical sector will be an added advantage
- Solid experiences in information technologies, ICT , systems and servers administration, networking, WIFI, firewalls, VPN, cloud services and handling IT security issues
- Proficient in Microsoft server technologies, Office applications and O365
- Attention to details with sound knowledge of technical implementation and documentation
- Good communication skills, time management, able to manage and prioritize tasks effectively
- Good team player with strong interpersonal, organizing and problem solving skills
- Good command of both written and spoken Chinese and English
- Microsoft, networking, or ITIL certification will be an added advantage
The appointment will be made on a fixed-term contract basis. Interested candidates are invited to apply by sending full resume with current salary, expected salary and date available to Assistant Human Resources Manager, Pok Oi Hospital Board, UG/F., Pok Oi Hospital Jockey Club Care & Attention Home Building, Au Tau, Yuen Long or by email to [email protected].