Information Technology Officer

About the job

We are spearheading one of Hong Kong’s largest elderly care home projects – the Lam Tei Project, which will provide 1,434 residential care places for the elderly and is scheduled to commence service in early 2027. The project integrates digital technology and innovative aged-care concepts to support efficient and high-quality elderly care services. We are seeking a hands-on IT Officer to support the day-to-day IT operations of the Lam Tei Project, with a strong focus on IT procurement, end-user support and workplace IT services. The role will assist the IT Manager in procuring and deploying IT equipment, supporting staff users, maintaining basic IT infrastructure, and coordinating vendors and IT-related tasks. The successful candidate will also have opportunities to participate in digitalization and smart elderly care initiatives.

Duties & Responsibilities:

• Handle day-to-day procurement and related administrative work, including sourcing quotations, purchase requests, vendor coordination, delivery follow-up and IT asset records.
• Provide day-to-day IT support to staff, including PC setup, software installation and troubleshooting of common hardware, software, printer and user issues.
• Support basic IT infrastructure and user administration, including Windows, Active Directory (AD), LAN, Wi-Fi and network connectivity.
• Assist the IT Manager in IT projects and system implementation, including vendor coordination, UAT, equipment deployment and related project activities.
• Assist in digitalization, automation, AI and smart technology initiatives, and perform other IT-related duties as required.

Requirements:

• Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related discipline.
• At least 2–3 years of relevant working experience in IT support, IT operations, IT procurement or a related role.
• Hands-on experience in PC installation, configuration, troubleshooting and end-user support in a Windows environment.
• Basic knowledge of Windows Server, Active Directory (AD), LAN, Wi-Fi and common office IT infrastructure.
• Experience in IT procurement, quotation comparison, vendor coordination, purchase order follow-up and IT asset management is highly preferred.
• Experience with Jira or other ticketing / task management systems is an advantage.
• Good communication, coordination and problem-solving skills, with a service-oriented and hands-on attitude.
• Good command of written and spoken Chinese (Cantonese) and English.
• Experience in elderly care, healthcare, NGO or other multi-user operational environments is an advantage.
• Exposure to digitalization, automation, AI, IoT or smart technology projects is an advantage but not essential.

(All personal data of unsuccessful applicants will be retained in the Organization’s Human Resources database for a period of two years for future other suitable vacancies. If you do not consent to such retention, please notify the Human Resources Department in writing at the time of application. You may also contact us at any time thereafter to access or request deletion of your personal data.)

The appointment will be made on a fixed-term contract basis.  Interested candidates are invited to apply by sending full resume with current salary, expected salary and date available to Senior Human Resources Officer, Pok Oi Hospital Board, UG/F., Pok Oi Hospital Jockey Club Care & Attention Home Building, Au Tau, Yuen Long or by email to [email protected].