Duties & Responsibilities
- Provide day-to-day IT technical support to staff, including computers, software, printers, network connectivity, user accounts and other IT-related issues.
- Assist in the maintenance and daily operation of IT infrastructure, including Windows Server, Linux Server, Active Directory (AD), Wi-Fi, network equipment and IP Phone Systems.
- Support the setup, installation, configuration and troubleshooting of IT hardware, software and related equipment.
- Liaise with external IT vendors and service providers for system maintenance, technical support, troubleshooting and IT-related projects.
- Assist in the implementation, testing and rollout of IT systems and new technologies to support daily operations.
- Support IT procurement activities, including obtaining quotations, coordinating purchases and maintaining IT equipment records.
- Assist in maintaining basic IT security practices, including user access management, system updates, data backup and antivirus protection.
- Assist in improving daily workflows through simple digital solutions, such as electronic forms (e-forms) and other IT tools, where applicable.
- Provide basic IT guidance and training to staff when required.
- Perform other IT-related duties and assignments as required.
Requirements
- Higher Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering or a related discipline.
- At least 2–3 years of relevant experience in application development, system implementation, IT support or related areas.
- Basic knowledge of Window server, Linux Server, Active Directory (AD), IP Phone System.
- Familiarity with computer hardware, software installation, network connectivity and general IT troubleshooting.
- Ability to provide day-to-day technical support to users and assist in maintaining IT systems and equipment.
- Good problem-solving skills, willingness to learn and ability to work independently
- Good communication and interpersonal skills with a service-oriented attitude.
- Basic knowledge of programming or experience in developing simple electronic forms (e-forms) or web-based applications would be an advantage, but is not essential.
- Previous working experience in NGOs or social service organisations would be an advantage.
- Applicants with less experience may be considered for an Assistant position.
(All personal data of unsuccessful applicants will be retained in the Organization’s Human Resources database for a period of two years for future other suitable vacancies. If you do not consent to such retention, please notify the Human Resources Department in writing at the time of application. You may also contact us at any time thereafter to access or request deletion of your personal data.)
The appointment will be made on a fixed-term contract basis. Interested candidates are invited to apply by sending full resume with current salary, expected salary and date available to Human Resources Officer, Pok Oi Hospital Board, UG/F., Pok Oi Hospital Jockey Club Care & Attention Home Building, Au Tau, Yuen Long or by email to [email protected].